The Context Challenge: Why Your Chatbot Isn’t Making an Impact

Many teams have tried using chatbots or copilots, but the real challenge is advancing from AI that just reacts to AI agents that consistently act and automate work. If your AI tools lack accurate, real-time enterprise context, they end up creating more work than they save, leading to unreliable outcomes and mistrust. You need a foundation that ensures every AI action is based on verifiable, permission-aware company knowledge.

Glean: The Foundation for Enterprise-Ready AI Agents

Glean is the Work AI platform that brings context-aware intelligence to everyday work. At the core is the Enterprise Graph, which connects people, content, and activity across both structured and unstructured data—providing precise context so any LLM can respond and act with assurance. Glean

Glean Agents offers a comprehensive environment to build, use, and manage agents at scale. Employees can create powerful agents with no coding required via the Agent Builder, while IT maintains central governance, with permission-aware grounding and security controls.

Enhancing Context with Microsoft Agent 365

Glean is deeply integrated with Microsoft’s ecosystem and, as a launch partner for Microsoft Agent 365, it delivers secure, enterprise-grade AI into the workflow across Outlook, Word, and Teams—overseeing existing permissions. (Business Wire Microsoft)

• Microsoft Word: Create strategy documents with personalized, referenceable insights drawn (with permission) from across the organization.

• Outlook: Compose emails that capture your voice and spotlight relevant discussions, documents, and decisions.

• Microsoft Teams: Deliver AI-powered answers and governed company knowledge directly into conversations and workflows.

All of this is supported by Glean Protect (governance + AI security), ensuring context usage respects permissions and that sensitive data remains secure.

Take Action: Manage Your AI Agent Strategy

Implementing agents at scale requires a comprehensive playbook for context, security, and governance. We’ll help you identify high-ROI use cases and move from pilot to full deployment with policies, audits, and training.

Contact Generation Digital to design an architecture that grounds AI in secure, governed enterprise context with Glean.

FAQ

1) How does the Enterprise Graph enhance answer quality?
It continually maps people, content, and activity across your apps, so agents respond with permission-aware, organization-specific context rather than generic knowledge.

2) Can non-technical users create agents?
Yes. Glean’s Agent Builder allows employees to create agents without coding using templates and a drag-and-drop interface, while IT retains governance.

3) Does Glean work natively with Microsoft 365?
Yes. As an Agent 365 launch partner, Glean provides context-rich support in Word, Outlook, and Teams, aligned with your existing permissions.

4) How does Glean keep data secure?
Glean Protect enforces enterprise permissions and AI security controls (e.g., monitoring for harmful prompts), helping to ensure sensitive data stays protected.