TCS Pace™ accelerates enterprise innovation with Miro AI by bringing AI directly onto the canvas for ideation, validation and role-play. Using Miro’s AI Innovation Workspace and Sidekicks, teams challenge assumptions, refine use cases and make decisions faster—supported by enterprise-grade security and governance to protect data at scale.

Enterprise innovation succeeds when the right teams, tools and governance meet at speed. TCS Pace™—Tata Consultancy Services’ innovation platform—pairs its global co-innovation network with Miro AI to help client teams shorten discovery, test ideas quickly and move from concept to value with confidence.

Why TCS Pace™ chose Miro AI

Pace™ is designed to scale innovation: multidisciplinary teams, partner ecosystems and Pace Ports (co-innovation hubs) give clients a space to explore emerging tech and build proof-of-concepts fast. Miro AI complements that mission by putting intelligent assistance directly on the canvas—so facilitators, product managers and the CIO organisation can think with AI in real time during workshops.

On a recent enterprise engagement, the TCS Pace™ team used Miro AI to challenge assumptions, test ideas and role-play real-world scenarios. Miro’s Sidekicks participated like a teammate—validating use cases, suggesting improvements and simulating responses from typical users (for example, a field salesperson). The impact: fewer sessions needed and faster validation of the direction the client actually wanted. As Subin Pillai, Product Manager & Studio Lead at Pace™, put it: “We can immediately get the validation that ‘okay, this is what you’re looking for’… there were at least two sessions we could get rid of.”

What’s new in Miro AI that matters for enterprises

• AI Innovation Workspace: Announced at Canvas ‘25, this brings promptable agents and expert tools straight onto the board—no context switching—so teams can generate, cluster, critique and refine ideas where they work.

• Sidekicks: Domain-tuned agents that join workshops to critique logic, propose experiments, or draft artefacts (e.g., sales play responses) in seconds.

• Security & governance: Miro’s enterprise stack includes Zero Trust architecture, SOC 2 Type II, ISO/IEC 27001, ISO 42001 (AI) and GDPR alignment. Enterprise Guard adds sensitive-data detection and legal workflows. Two-factor authentication is available on paid plans.

How TCS Pace™ uses Miro AI in practice

1. Frame the problem, then stress-test it with AI
   Facilitators map the business challenge, then prompt Sidekicks to identify contradictions, risks and missing stakeholders. The result is a sharper brief and a shared understanding before solutioning begins.

2. Generate options, then role-play stakeholders
   For a CIO team exploring sales-enablement use cases, Sidekicks simulated front-line reactions (“What would a salesperson ask or push back on?”). This pressure-tests value propositions and surfaces adoption risks early.

3. Converge faster with on-canvas validation
   Instead of waiting for a follow-up, teams validate in the same session—refining flows, policies or data needs while the client watches. TCS Pace™ reports cutting multiple sessions from the plan, aligning stakeholders faster.

4. Document decisions and hand-off
   AI helps summarise sessions, tag decisions, and draft next-step artefacts (e.g., backlog items, RACI updates) so product and engineering can move immediately.

Outcomes clients notice

• Time-to-validation halved (target): Pace™ set a bold goal to reduce project timelines by 50% without compromising quality—and reports seeing those results with Miro’s AI Innovation Workspace.

• Fewer workshops, clearer decisions: Sidekicks challenge logic in the moment, so teams eliminate redundant sessions and exit with committed actions.

• Stronger client confidence: Clients see ideas challenged and refined transparently, increasing trust that the solution fits real-world constraints.

Enterprise-grade security & governance

Innovation only scales when data is protected. Miro’s Zero Trust model, SOC 2 Type II and ISO certifications support compliance requirements in regulated industries. Enterprise Guard adds automated classification, policy-driven controls and legal workflows. And with 2FA on paid plans, admins can harden account access across distributed teams.

For UK-based clients, TCS’s Pace Port™ London provides a local co-innovation hub that connects enterprises with partners and academia—ideal for in-person + hybrid workshops that blend Miro AI with physical collaboration spaces.

Example: Accelerating sales-enablement use cases

Context: A global CIO organisation wanted to identify and prioritise AI use cases to support sales teams.
Approach:

• Used Miro AI to cluster ideas, identify duplicates, and flag dependencies (e.g., CRM data access).

• Sidekicks role-played a salesperson to critique scripts and highlight objections.

• The team removed two planned sessions by validating assumptions there and then.
  Result: A prioritised roadmap with stakeholder buy-in and draft artefacts for the next sprint. Miro

Getting started with Generation Digital

As a Miro partner, Generation Digital helps enterprises deploy Miro AI with the right governance, templates and training—so your Pace-style innovation programmes get value quickly. We tailor:

• AI-on-the-canvas playbooks for facilitation, product discovery and portfolio reviews.

• Governance configurations (Enterprise Guard, permissions, data controls) to align with your policies.

• Templates for decision records, opportunity canvases and assumption-mapping—ready for Sidekicks.

Next Steps:
→ Explore Miro services and enablement and our Asana and Notion integrations to complete your digital work hub.

FAQs (short answers)

How does TCS Pace™ benefit from Miro AI?
By bringing AI directly onto the canvas to challenge assumptions, refine use cases and validate decisions, reducing workshops and accelerating time-to-value. Miro

What role does AI play in Pace™ strategy?
AI acts as a real-time collaborator—via the AI Innovation Workspace and Sidekicks—to explore options, role-play stakeholders and draft outputs, improving decision quality. Miro

Is Miro AI secure for enterprise use?
Yes. Miro supports Zero Trust, SOC 2 Type II, ISO/IEC 27001 and ISO 42001 (AI) with GDPR alignment; Enterprise Guard adds advanced governance, and 2FA is available on paid plans. Miro

Where can UK teams engage with TCS Pace™?
At Pace Port™ London, a co-innovation hub designed for hands-on enterprise collaboration. Capital Market