TCS Pace™ propels enterprise innovation with Miro AI by integrating AI directly onto the canvas for ideation, validation, and role-playing. Using Miro’s AI Innovation Workspace and Sidekicks, teams challenge beliefs, refine application scenarios, and make faster decisions—all supported by enterprise-grade security and governance to protect data extensively.

Enterprise innovation thrives when the right teams, tools, and governance align quickly. TCS Pace™—Tata Consultancy Services’ innovation platform—partners its global co-innovation network with Miro AI to help client teams speed up discovery, swiftly test ideas, and transition confidently from concepts to value.

Why TCS Pace™ opted for Miro AI

Pace™ is crafted to scale innovation: multidisciplinary teams, partner ecosystems, and Pace Ports (co-innovation hubs) offer clients the space to explore emerging technologies and rapidly build proofs-of-concept. Miro AI enhances that mission by providing intelligent assistance directly on the canvas—enabling facilitators, product managers, and the CIO organization to think with AI in real-time during workshops.

In a recent enterprise project, the TCS Pace™ team employed Miro AI to challenge assumptions, test ideas, and role-play real-world situations. Miro’s Sidekicks participated as team members—validating use cases, suggesting improvements, and simulating responses from typical users (e.g., a field representative). The result: fewer sessions needed and quicker validation of the client’s desired direction. As Subin Pillai, Product Manager & Studio Lead at Pace™, stated: “We can instantly get the confirmation that ‘okay, this is what you’re looking for’… there were at least two sessions we could eliminate.”

New enterprise highlights in Miro AI

• AI Innovation Workspace: Announced at Canvas ‘25, this feature brings promptable agents and expert tools directly onto the board—eliminating the need for context switching—so teams can generate, cluster, critique, and refine ideas right where they work.

• Sidekicks: Domain-focused agents that join workshops to critique logic, propose experiments, or draft artifacts (e.g., sales play responses) in seconds.

• Security & governance: Miro’s enterprise package includes Zero Trust architecture, SOC 2 Type II, ISO/IEC 27001, ISO 42001 (AI), and GDPR compliance. Enterprise Guard adds sensitive-data detection and legal workflows. Two-factor authentication is available on paid plans.

Practical applications of TCS Pace™ using Miro AI

1. Define the problem, then rigorously test it with AI
   Facilitators outline the business challenge, then prompt Sidekicks to identify contradictions, risks, and missing stakeholders. The outcome is a more precise brief and a shared understanding before beginning solutions.

2. Create options, then enact role-play with stakeholders
   For a CIO team analyzing sales-enablement use cases, Sidekicks simulated front-line reactions (“What would a salesperson ask or counter on?”). This tests value propositions and brings adoption risks to light early.

3. Accelerate convergence with on-canvas validation
   Rather than awaiting a follow-up, teams validate in the same session—refining workflows, policies, or data needs while the client observes. TCS Pace™ reports reducing several sessions from the plan, aligning stakeholders quicker.

4. Document decisions and transition
   AI assists in summarizing sessions, tagging decisions, and drafting next-step artifacts (e.g., backlog items, RACI updates) so product and engineering can promptly proceed.

Outcomes that capture client attention

• Time-to-validation halved (goal): Pace™ set an ambitious goal to cut project timelines by 50% without sacrificing quality—and reports achieving those outcomes with Miro’s AI Innovation Workspace.

• Fewer workshops, clearer conclusions: Sidekicks question logic on the spot, allowing teams to remove redundant sessions and conclude with actionable commitments.

• Stronger client confidence: Clients see ideas challenged and refined in clear view, boosting trust that the solution meets real-world constraints.

Enterprise-grade security & governance

Innovation is scalable only when data is secure. Miro’s Zero Trust model, SOC 2 Type II, and ISO certifications ensure compliance in regulated industries. Enterprise Guard incorporates automated classification, policy-driven controls, and legal workflows. With 2FA available on paid plans, administrators can enhance account security across distributed teams.

For UK-based clients, TCS’s Pace Port™ London offers a local co-innovation hub connecting enterprises with partners and academia—perfect for in-person + hybrid workshops combining Miro AI with physical collaboration environments.

Case Example: Fast-tracking sales-enablement use cases

Situation: A global CIO organization sought to identify and prioritize AI use cases to aid sales teams.
Approach:

• Utilized Miro AI to group ideas, identify duplicates, and identify dependencies (e.g., CRM data access).

• Sidekicks played the role of a salesperson to review scripts and highlight objections.

• The team eliminated two planned sessions by validating assumptions immediately.
  Outcome: A prioritized roadmap with stakeholder endorsement and draft artifacts for the next sprint. Miro

Starting with Generation Digital

As a Miro partner, Generation Digital assists enterprises in deploying Miro AI with proper governance, templates, and training—ensuring your Pace-style innovation programs deliver value swiftly. We customize:

• AI-on-the-canvas playbooks for facilitation, product discovery, and portfolio assessments.

• Governance configurations (Enterprise Guard, permissions, data controls) to align with your policies.

• Templates for decision records, opportunity canvases, and assumption-mapping—ready for Sidekicks.

Next Steps:
→ Explore Miro services and enablement and our Asana and Notion integrations to complete your digital work hub.

FAQs (quick responses)

How does TCS Pace™ benefit from Miro AI?
By incorporating AI directly onto the canvas to challenge assumptions, refine use cases, and validate decisions—cutting down workshops and speeding up time-to-value. Miro

What is AI's role in Pace™ strategy?
AI serves as a real-time collaborator—through the AI Innovation Workspace and Sidekicks—to explore possibilities, simulate stakeholders, and draft outcomes, thereby elevating decision quality. Miro

Is Miro AI secure for enterprise use?
Yes. Miro supports Zero Trust, SOC 2 Type II, ISO/IEC 27001, and ISO 42001 (AI) with GDPR compliance; Enterprise Guard adds advanced governance, and 2FA is available on paid plans. Miro

Where can UK organizations engage with TCS Pace™?
At Pace Port™ London, a co-innovation hub created for hands-on enterprise collaboration. Capital Market