There is widespread recognition among leaders in most industries that the role of digital technology is rapidly shifting, from being a driver of marginal efficiency to an enabler of fundamental innovation and disruption.
Digital transformation is about reimagining how you bring together people, data and processes to create value for your customers in a digital-first world.
While it is clear that digital technology will transform most industries, there are a number of challenges that need to be understood.
These include factors such as the pace of changing customer expectations, cultural transformation, outdated regulation, and identifying and accessing the right skills – to name just a few.
These challenges need to be addressed by industry and government leaders to unlock the substantial benefits digital offers organisations.
Becoming a digital enterprise requires far more profound changes than merely investing in the latest digital technologies.
Companies will need to search for new business models, fundamentally rethink their operating models, revamp how they attract and foster digital talent, and consider afresh how they measure the success of their business.
The report focuses on the following areas:
Digital business models. Companies need to fundamentally change the way they identify, develop and launch new business ventures.
Digital operating models. The report identifies operating-model archetypes designed for the digital era and outlines the steps needed to implement them. Digital leaders follow a lean approach to both core and support functions.
Digital talent and skills. This report takes a look at how enterprises can attract, retain and develop the right talent. The report also highlights the imperative for organizations to embrace the cultural transformation and encourage millennials to join their workforce. Finally, it assesses how companies need to adapt to different ways of working, whether it’s integrating robots or on-demand workers.
Digital traction metrics. Many companies have discovered that traditional key performance indicators (KPIs) are no longer effective at measuring the performance of a digital business. The report outlines the digital traction metrics that matter and explain the importance of monitoring – and reacting to – them in real time.
With that in mind, the report identifies a number of recommendations and a set of questions to aid leaders in their digital transformation.
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