ElevenLabs services partner
ElevenLabs voice agents, designed and built for your business
Generation Digital is an ElevenLabs services partner. We design, build and run ElevenAgents voice agents and ElevenCreative content workflows for organisations in the UK, US and Canada. We connect them to your telephony, CRM and knowledge, set the guardrails and governance, and get your teams ready, so your agent works in production.
ElevenAgents
ElevenCreative
Twilio and SIP
CRM integration
Claude + ElevenLabs
In short
Why enterprises choose ElevenLabs
ElevenLabs makes some of the most natural-sounding AI voices available. ElevenAgents combines speech recognition, your choice of language model, text-to-speech in 10,000+ voices and 70+ languages, and a turn-taking model that handles interruptions. In September 2026 ElevenLabs said enterprise now makes up 55% of its revenue.
Partner status
ElevenLabs services partner.
What we deliver
Design, implementation, integration, testing, rollout, run and optimise.
Products
ElevenAgents (voice and chat agents) and ElevenCreative (voice, dubbing, content).
Regions
UK, US and Canada, with teams in London, New York and Toronto.
Time to first pilot
6–8 weeks for one call journey, after a 2-week discovery.
Public sector (UK)
Our ElevenLabs services are on G-Cloud 15 (services only).
What we do
Design, build and run
Design
Use-case selection, conversation design, brand voice, guardrails, escalation rules and AI disclosure, worked out before anything is built.
How a pilot works
Build and integrate
Twilio or SIP telephony, warm transfer to your contact centre, CRM and business systems, a curated knowledge base, and the right model for each job, including Claude.
How a pilot works
Test and launch
Automated tests, conversation simulations and red-team prompts, a QA scorecard with hard quality gates, then a staged rollout with people on the exceptions.
How a pilot works
Run and optimise
Analytics, conversation reviews and tuning after go-live, new journeys as you scale, and training for the people who run the agent.
How a pilot works
Use cases
What an ElevenLabs voice agent can do
Inbound customer support
Answer account and order questions, resolve routine requests and hand complex calls to people.
Proactive outbound
Welcome calls, renewals, appointment reminders and payment reminders.
Booking and scheduling
Book, move or cancel appointments directly in your system.
Lead qualification
Answer or call new leads in minutes, qualify them and book a meeting.
Employee service
IT and HR helpdesk, onboarding and lifelike training simulations.
Citizen services
Multilingual, always-on first contact for councils and public bodies.
Content and localisation
Brand voiceover, dubbing into 90+ languages and audio versions of articles.
Multilingual lines
Detect and switch language mid-call, tested with native speakers before launch.
Published results
What ElevenLabs customers have achieved
These are results ElevenLabs customers have published. They are not Generation Digital clients. Sources: ElevenLabs customer stories and TELUS Digital, 2026.
Revolut
Time to resolution cut by more than 8x, serving 4M+ customers in 30+ languages across the UK and Europe.
Klarna
Resolutions up to 10x faster, with a voice agent as the first line of US phone support for 35M customers.
TELUS
AI welcome calls rated 8.5/10. Customers who got one were less than half as likely to cancel in their first 30 days.
Angle Health
90% of provider calls handled without a transfer during its pilot.
How it works
From first call to production
1. Discovery · 2 weeks
Pick one journey, agree success metrics, analyse real calls and check feasibility. You get a signed-off scoping summary.
See the pilot
2. Pilot build · 3–4 weeks
A working agent on one journey, connected to your phone line, CRM and knowledge base.
See the pilot
3. Validate and decide · 3 weeks
Layered testing, your own acceptance testing and a 9-point QA scorecard, ending in a go, fix or stop decision.
See the pilot
4. Rollout and run · ongoing
Staged rollout from a small share of calls to full production, hypercare, monitoring and new journeys.
See the pilot
Why Generation Digital
Why choose us as your ElevenLabs partner
Voice AI works when customers trust it and frontline teams back it. We start with the conversation and the people who run it, then build the technology around them.
Human and business-led
We bring frontline teams in early and design the handoff first.
Claude and ElevenLabs together
A certified partner in Anthropic’s Claude Partner Network. We use Claude for agent reasoning where it fits, and manage agents from Claude through ElevenLabs’ hosted MCP.
Governance built in
Access, data retention, redaction, AI disclosure, audit and model choice, documented for your risk team.
Local in three markets
London, New York and Toronto, covering UK, US and Canadian hours, accents and regulation, including English and French in Canada.
One partner for your AI stack
Claude, Asana, Miro, Canva, Glean and Google alongside ElevenLabs, so voice agents fit how you already work.
Where we work
ElevenLabs partner in the UK, US and Canada
United Kingdom
ElevenLabs signed an MOU with DSIT in June 2026 to explore voice AI for public services. We design agents that meet UK GDPR, PECR and accessibility expectations. Public sector buyers can buy our ElevenLabs services through G-Cloud 15; licences come direct from ElevenLabs.
Talk to our UK team
United States
Voice agents for high-volume support, healthcare access and financial services, with HIPAA-aware and PCI-aware flows and integration with US contact-centre platforms.
Talk to our US team
Canada
ElevenLabs launched in Canada in July 2026. Our Toronto team designs and tests bilingual English–French agents that switch language mid-call.
Talk to our Canada team
FAQ
Frequently asked questions
Is Generation Digital an ElevenLabs partner?
What is ElevenAgents?
How long does it take to launch an ElevenLabs voice agent?
Can an ElevenLabs agent hand calls to a human?
Can ElevenLabs voice agents use Claude?
How much does an ElevenLabs implementation cost?
Can UK public sector organisations buy ElevenLabs services through G-Cloud?
Is ElevenLabs secure enough for regulated industries?
Hear what your first voice agent could sound like
In a 30-minute briefing we’ll pick one call journey, show you ElevenAgents on it, and give you an honest view of fit, effort and next steps.