The Context Problem: Why Your Chatbot Isn’t Delivering Impact

Most teams have experimented with chatbots or copilots, but the real challenge is moving from AI that reacts to AI agents that can consistently act and automate work. If your AI tools lack accurate, real-time enterprise context, they create more work than they save, leading to unreliable results and distrust. You need a foundation that ensures every AI action is grounded in verifiable, permission-aware company knowledge.

Glean: The Foundation for Enterprise-Grade AI Agents

Glean is the Work AI platform that adds context-aware intelligence to everyday work. The core is the Enterprise Graph, which connects people, content and activity across structured and unstructured data—supplying precise context so any LLM can answer and act with confidence. Glean

Glean Agents is a horizontal environment to build, use and govern agents at scale. Employees can create powerful agents with no code via the Agent Builder while IT retains central governance, with permission-aware grounding and security controls.

Unlocking Context within Microsoft Agent 365

Glean is deeply integrated with Microsoft’s ecosystem and, as a launch partner for Microsoft Agent 365, brings secure, enterprise-grade AI into the flow of work across Outlook, Word and Teams—respecting existing permissions. (Business Wire Microsoft)

• Microsoft Word: Draft strategy documents with personalised, referenceable insights pulled (with permission) from across the organisation.

• Outlook: Write emails that reflect your voice and surface relevant threads, docs and decisions.

• Microsoft Teams: Bring AI answers and governed company knowledge straight into conversations and workflows.

All of this is enforced by Glean Protect (governance + AI security), so context usage honours permissions and sensitive data remains secure.

Action: Govern Your AI Agent Strategy

Operationalising agents at scale requires a clear playbook for contextualisation, security and governance. We’ll help you identify high-ROI use cases and move from pilot to full deployment with policies, auditing and training.

Contact Generation Digital to design an architecture that grounds AI in secure, governed enterprise context with Glean.

FAQ

1) How does the Enterprise Graph improve answer quality?
It continuously maps people, content and activity across your apps, so agents respond with permission-aware, organisation-specific context rather than generic knowledge.

2) Can non-technical users build agents?
Yes. Glean’s Agent Builder lets employees create agents with no code using templates and a drag-and-drop interface, while IT retains governance.

3) Does Glean work natively with Microsoft 365?
Yes. As an Agent 365 launch partner, Glean brings context-rich assistance into Word, Outlook and Teams, aligned to your existing permissions.

4) How does Glean keep data secure?
Glean Protect enforces enterprise permissions and AI security controls (e.g., monitoring for malicious prompts), helping ensure sensitive data stays protected.