Glean's expanded AI Agent Platform marks a major leap in workplace productivity and enterprise knowledge management.
The Future of Enterprise AI: Glean's Horizontal Agent Platform
At the recent Glean:GO keynote, the company announced a major expansion of its AI Agent Platform. This update introduces a suite of horizontal agents designed to work across every department, every application, and every business process.
Glean is evolving from a powerful enterprise search tool into the AI-powered operating layer for the modern workplace. It now provides intelligent agents that understand context, take action, and deliver accurate answers instantly, no matter where information lives.
Whether you work in marketing, IT, HR, sales, or operations, Glean’s latest capabilities are designed to support your day-to-day workflows.
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Why This Update Matters
Most enterprise AI tools today are limited to narrow use cases or locked into a specific system. They don’t talk to each other, and they struggle with context.
Glean is changing that.
By introducing dozens of intelligent agents, each designed to work across tools and departments, Glean now offers a horizontal AI platform that truly integrates into the fabric of enterprise work.
This means:
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AI agents that can search, reason, and take action across platforms like Microsoft 365, Google Workspace, Jira, Salesforce, Zendesk and more
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Shared context and collaboration between agents, teams and tools
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A shift from passive assistance to proactive orchestration
It’s a move that aligns with the priorities of enterprise leaders. Organisations are no longer looking for another AI assistant. They’re looking for enterprise-ready agents that understand how work really happens.
What’s New in Glean
Here’s a breakdown of the major announcements:
Intelligent Horizontal AI Agents
Glean now includes a suite of agents tailored to common roles and tasks across the business. These agents are ready to go from day one and can be customised to suit your organisation’s needs.
Open Integrations Across the Stack
The platform supports hundreds of tools and data sources, enabling agents to work across your existing systems without silos or barriers.
Context Sharing Between Agents
Agents now share context and memory, reducing the need for duplicate inputs and enabling more fluid, human-like collaboration.
Custom Agent Builder
You can now build and configure your own agents using no-code or low-code tools. Create custom workflows, assign role-specific responsibilities, and fine-tune behaviour.
New Developer SDK
For technical teams, Glean has introduced an SDK that allows deeper customisation, observability and lifecycle management of agents across complex environments.
Common Questions About Glean’s AI Agents
How is this different from a chatbot?
Glean’s agents are designed to do real work. They go beyond conversation and can actually complete tasks, pull data, trigger actions, and understand your company’s unique structure.
Does this work with Microsoft 365 or Google Workspace?
Yes. Glean integrates natively with both platforms, along with many others including Slack, Confluence, Salesforce, and ServiceNow.
Can I create custom agents without code?
Yes. Glean’s new agent builder is designed for non-technical users, while the SDK supports developers looking for advanced control.
What This Means for You
If your organisation is juggling disconnected tools, inefficient workflows, or information overload, Glean’s agent platform offers a compelling solution.
It provides your teams with smart, role-specific support across all their favourite tools, and helps your business move faster, with fewer manual steps.
Book a call with Generation Digital to discuss how we can support your Glean procurement and implementation journey. We’ll help you unlock value faster and ensure your deployment is aligned to real business outcomes.
Summary
Glean has redefined enterprise AI with a platform built for action, integration, and intelligent collaboration. This is more than AI-powered search. It’s a shift towards a new way of working, where agents help every team get more done.