ElevenLabs Voice Agent Pilot
Prove voice AI on one real call journey in 8 weeks
We design, build and test an ElevenLabs voice agent on one of your real call journeys, connected to your phone line and systems. You get a go/no-go decision backed by evidence, not a demo. Delivered by Generation Digital, an ElevenLabs services partner, in the UK, US and Canada.
One live journey
Real phone line
CRM connected
9-point QA scorecard
Launch, fix or stop
Book a voice AI briefing
Pick one call journey. We’ll show you what it could sound like.
30 minutes, no obligation. We’ll reply within one working day.
One journey, live on a real phone line
Quality gates agreed before we build
A clear decision: launch, fix or stop
Why pilots stall
Your customers still wait on hold. Your IVR still says “press 1”.
Most voice AI projects stall in one of three places. The pilot is designed around all three.
The demo never meets real calls
A great voice in a sandbox isn’t an agent that verifies a caller and updates their account.
Nobody agreed what good looks like
Without success metrics up front, the pilot drifts and the decision gets made on opinion.
The frontline is an afterthought
If your team doesn’t trust the handoff, they won’t support the rollout.
What you get
What’s included in the pilot
Scoping summary
Journey, scope, guardrails, success metrics, prerequisites and timeline, signed off by both teams.
Book a briefing
Conversation design
Persona, tone, system prompt, escalation rules, AI disclosure and brand voice.
Book a briefing
Working agent
Built on ElevenAgents, with the right model for the job, including Claude where it fits.
Book a briefing
Integrations
Phone line (Twilio or SIP), warm transfer to your team, CRM read/write and a knowledge base.
Book a briefing
Layered testing
Prompt, knowledge, tool, end-to-end, edge-case and simulation tests, then your acceptance testing.
Book a briefing
QA scorecard
Nine dimensions scored 1–5, from greeting to guardrails. Every one must reach 4/5 to pass.
Book a briefing
Findings memo
Results, architecture, issues, go-live readiness and a clear recommendation.
Book a briefing
Team briefing
Frontline and supervisor briefing on how the agent and your people work together.
Book a briefing
Success metrics
Targets we agree before anything is built
Call success rate
The share of conversations that meet the evaluation criteria.
Containment
The share resolved without a human, where that’s the goal.
Escalation rate
How often the agent hands to people, and whether each handoff was right.
Tool success
Whether lookups and updates in your systems worked.
Latency
How quickly the agent starts replying after the caller stops.
Customer score
A post-call rating or CSAT from real callers.
Why ElevenLabs
Results ElevenLabs customers have published
These are ElevenLabs customers, not Generation Digital clients. Sources: ElevenLabs customer stories and TELUS Digital, 2026.
Revolut
Time to resolution cut by more than 8x, serving 4M+ customers in 30+ languages.
Klarna
Resolutions up to 10x faster, with a voice agent as the first line of US phone support.
TELUS
AI welcome calls rated 8.5/10, and the agent said it was AI on every call.
Angle Health
90% of provider calls handled without a transfer during its pilot.
Timeline
How the 8-week pilot runs
Weeks 1–2 · Discovery and design
You provide 10–20 sample calls or transcripts, process docs, API docs and brand guidelines.
Book a briefing
Weeks 3–5 · Build and integrate
You provide staging credentials, test numbers and escalation routing.
Book a briefing
Weeks 6–7 · Test and validate
You provide testers for acceptance testing against real-world scenarios.
Book a briefing
Week 8 · Decision
You provide a decision-maker for the go/no-go review.
Book a briefing
Who it’s for
Is a voice agent pilot right for you?
Most pilots slip for one reason: prerequisites arrive late. We share a checklist on day one and track it with you every week.
Good fit
A high-volume, repeatable call type: order status, bookings, account questions, renewals or welcome calls.
Good fit
Systems with APIs, or a willingness to start with a simpler handoff while integrations are built.
Good fit
A leader who owns the result, and a frontline team lead who’ll help shape it.
Not yet a fit
Every call is a complex, one-off negotiation.
Not yet a fit
You can’t measure today’s baseline. We’ll help you set one up first.
FAQ
Questions about the pilot
What is a voice agent pilot?
How long does an ElevenLabs pilot take?
Do we need an ElevenLabs licence first?
What happens after the pilot?
Will callers know they're speaking to AI?
Which languages can the agent speak?
Pick one call journey. We’ll show you what it could sound like.
Book a 30-minute voice AI briefing. We’ll look at your calls, your systems and your goals, and tell you honestly whether a pilot makes sense.