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Generation Digital - Kore.ai Gold Partner

Kore.ai is ranked #1 in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms based on it's Ability to Execute and Completeness of Vision.  Generation Digital is distinguished as the leading consulting and implementation Gold Partner for Kore.ai  exemplifying excellence in professional services and implementation expertise.

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Extraordinary Experiences!

Extraordinary Outcomes!


"Kore.ai has been at the forefront of AI for over a decade, bringing intelligent virtual assistants to life in customer—and employee-facing use cases.

Our goal in working with Kore.ai is to simplify AI adoption and get your organisation to meaningful business outcomes faster."

Generation Digital - EMEA

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Category Leading  

Kore.ai Named a Leader in 2023 Gartner® Magic Quadrant™ for Enterprise Conversational Al Platforms

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Who are Kore.ai

Kore.ai is a leading provider of advanced AI technology with a decade of experience helping enterprises realise business value through the safe and responsible use of AI.

The company’s innovative platform, no-code tools, and solutions deliver end-to-end customer and employee experiences from automated to human-assisted and build generative AI-enabled applications.

Kore.ai takes an open approach, allowing companies to choose the LLMs and infrastructure that best meet their business needs. Trusted by over 200 partners and 400+ Fortune 2000 companies, Kore.ai helps them navigate their AI strategy. 

Stay safe knowing you’re fully secure and compliant with Kore.ai


Kore.ai has comprehensive privacy and security programs, and international data offerings, to help you protect and manage your organisation’s work data where you need it.



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Why Generation Digital?

Generation Digital is listed on the Crown Commercial Service G-Cloud 12 Framework.

We can help clients from the UK public sector find and procure cloud computing services. We also provide the support to set up and maintain your software and services

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Kore.ai Resources

Conversational AI Chatbots for Healthcare


Understand more about the many uses of conversational AI healthcare chatbots created on the Kore.ai platform.

Reinventing Retail with Virtual Assistants


Virtual Assistants are the new virtual shopping assistants helping customers with a seamless, hassle-free shopping experience.

Experience Optimization (XO) Platform Guide 


The XO low-code platform allows you to design, build, train, test, deploy and manage AI-powered virtual assistants.

Kore.ai Use Cases


  • Open an Account
  • Check Balance & Transfer Money
  • Schedule an Appointment
  • Report a Lost/Stolen Card


  • Update Address
  • Add a Driver
  • Report an Accident
  • Get a Quote


  • Schedule Appointments
  • Read/Change Appointments
  • Diagnosis for Appointment
  • Medication List


  • Request Return / Exchange
  • Place an Order
  • Cancel an Order
  • Check Order Status


  • Machine Maintenance Alerts
  • Fetch Equipment Information
  • Maintain Safety Check


  • Make a Payment
  • Add/Change a Plan
  • Find a Store
  • Connectivity Issues


  • Virtual Help Desk
  • Loyalty Program
  • Booking Assistance

Media & Entertainment

  • 24×7 User Assistance
  • Enhance Customer Engagement
  • Larger Outreach

Human Resources

  • Organizational Policy FAQs
  • Leave Management
  • Visa & Permits

IT Services

  • Asset Management
  • Outage Alerts
  • Software/Hardware Request Fulfillment

Sales & Marketing

  • Forecast Report
  • Lead Nurturing
  • Up-selling & Cross-selling


  • Vendor Onboarding
  • Payroll Processing
  • Procurement

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