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BONUS DOWNLOAD: Leveraging Zoom Phone for your Organisation

Lockdown measures may be easing in some countries, but Zoom remains the preferred tool for unified communications for personal and business reasons. Video calls have become the new way to conduct business and socialise with family and friends.

Anyone can start zoom video meetings for any reason. But did you know the Zoom Phone is something new from Zoom and lives on your mobile device? If you check some of the customer stories online, you’ll learn that the Zoom Phone experience is just as impressive as the video conferencing app you’ve been using on your laptop.

A Video-First Unified Communications Platform.

Zoom Phone is a simple, secure, video-first, cloud phone system that is innovative, reliable and scalable in 40+ countries across the world.

It offers a single platform (currently with over 400 features) that support inbound and outbound calling through the public switched telephone network (PSTN). This functionality makes Zoom Phone a competitive option as a cloud PBX and aims to revolutionise the enterprise phone network. 

Those who make the switch to Zoom Phone can enjoy the benefits of:

A Modern Enterprise Communications Platform

Zoom Phone enables employees to talk and interact in new ways – anytime, anywhere.

Centralised Management

Provision and manage users while monitoring business interactions with an easy-to-use centralised administration portal. You can also have visibility across your contact centre and manage call queues. 

Another reason you may like the Zoom phone app is the list of valuable features, including Nomadic E911, SMS, business app integrations, and more. 

Zoom Phone has a few tricks up its sleeve for keeping teams connected. It has a one-click option to elevate calls to meetings and built-in call recording features, while the built-in Caller ID function makes it possible to change your outbound caller ID. This feature is helpful in various ways, allowing you to choose which name or number gets displayed for the receiver of your call.

BONUS DOWNLOAD: Leveraging Zoom Phone for your Organisation

Zoom Phone user interface - Natively Built For The Zoom Platform

Zoom Phone is one unified app for phone, video, meetings, and chat. It allows the user to seamlessly make and receive phone calls, share content, participate in video meetings, and send chat messages from Zoom desktop and mobile apps.

Easily elevate phone calls to a video meeting without requiring participants to hang up and dial into a separate conference bridge. The native apps for Windows, macOS, iOS, and Android are designed for ease of use while maximising voice and video quality of service.

Another one of our favourite features about the Zoom Phone is its integration with other Zoom products. Zoom Rooms can be assigned direct phone numbers as part of your Zoom Phone plan. If you call using Zoom Phone, you can quickly transform the call into a Zoom meeting – or merge the call into a concurrent session. You can also switch between two separate, simultaneous Zoom Phone calls or meetings at your leisure.

The Zoom Phone app offers several call monitoring features, which admins can control:

Listen: listen to a call without the parties being aware.
Whisper: speak to a phone user in a call without other parties being aware.
Barge: join a call and speak to all parties (the call will become a 3-way call).
Take over: take over the call from a Zoom Phone user.

Finally, you can use call delegation via a shared line appearance functionality: This feature allows users to assign auto attendants to handle calls on their behalf.

For example, an executive can route calls and calling privileges to their assistant. An employee going on vacation can set calling privileges to a coworker temporarily monitoring their accounts.

If you’d like to know more about implementing Zoom Phone, request a free trial and demo from gend.co/zoomphone. The Zoom Phone app enables outstanding and affordable experiences for meetings, chats, and calls for enterprise customers.

BONUS DOWNLOAD: Leveraging Zoom Phone for your Organisation

Digital Transformation Zoom Remote Working Future of Work

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